Services | Memofix

For over 35 years, Memofix has been the Gold Standard in IT hardware services for OEMs and enterprises with specialized hardware needs.

We empower you to focus on your core strengths by expertly managing the complexities of field service, depot repair, warehousing & logistics, program management, and call center support delivered through different service models that you choose.

Our comprehensive suite of services, together with global reach,

a commitment to data-driven excellence, and ensuring your customers receive exceptional support, allows your brand reputation to thrive.

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Let Memofix be your trusted partner in navigating the complexities of IT hardware services, so you can focus on driving innovation and growth.

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IT Field Service

When your hardware needs immediate attention, Memofix's IT field service delivers the Gold Standard. We understand that every minute of downtime affects your bottom line. Our comprehensive, nationwide solution keeps your hardware operating at peak performance.

Memofix boasts a vast network of hundreds of certified IT field technicians spanning every major population center in the United States and Canada, and trusted service partners around the world. This means we're not just nearby – we're within an hour of most locations, ready to respond to your needs ASAP.

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We Service and Repair:

Servers. From routine maintenance to complex troubleshooting, we ensure your server infrastructure remains reliable.
Digital Signage. We keep your retail, financial, or restaurant displays shining brightly, minimizing disruptions to your customer experience.
PCs & Printers. All major brands of laptops, desktops, printers, and tablets.
Smart Lockers. We install and maintain consumer delivery lockers, ensuring smooth pickup experiences for your clients.
Custom Hardware. If it has hardware components, we can service it. Wind turbines, CNC machines, scooters – you name it.

Quality You Can Trust

Our Gold Standard reputation is your assurance that Memofix adheres to the highest quality standards. Our detailed work instructions and rigorous SLA tracking ensure consistent, efficient, and top-tier service.

Global Reach, Local Touch

Through our partner network, Memofix extends its reach to over 36 countries. This means whether your needs are domestic or international, we can provide the same Gold Standard of service you expect.

Partner with the Experts

Your hardware is your business. Let Memofix empower you to focus on your core strengths while we handle the complexities of hardware maintenance and repair.

Learn More about our Field Service Solutions

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Depot Repair

When hardware fails, Memofix is your trusted partner for expert hardware depot repair. We understand that downtime can be costly and disruptive, so we offer a comprehensive solution designed to get your customer’s equipment back up and running quickly and efficiently.

Our state-of-the-art, ESD-compliant facilities are staffed by bench technicians with comprehensive expertise across a wide range of hardware. Whether it's a common component or a specialized piece of equipment, our team has the skills and experience to diagnose and repair it to the highest standards.

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Our Depot Repair Services.

PCs. Laptops, desktops, all-in-ones, tablets, and more from all major brands.
Digital Signage. We restore your displays to peak condition, minimizing disruptions to your customer experience.
Networking
Printers. We handle all brands and types of printers, ensuring your printed materials flow smoothly.
Custom Hardware. From wind turbines to scooters, if it has hardware components, we can fix it.

Global Reach, Rapid Turnaround

With expert technicians located around the world, including a national depot in Canada, we offer fast turnaround times and global coverage for your repair needs.

More Than Repairs

We provide a full suite of depot services, including.

Logistics
Advanced Exchange
Empty box fulfillment
Project Management
Custom Reporting & Data

Your Partner in Service Excellence

Our dedicated team and commitment to excellence set the Gold Standard high. We're more than just a repair service – we're your partner in ensuring your technology operates at peak performance.

Learn More about our Depot Solutions

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Warehousing and Logistics

Your hardware, in the right place at the right time. We offer Gold Standard warehousing and logistics services, ensuring your hardware is where it needs to be, when it needs to be there.

Our state-of-the-art, 35,000 square foot facility in Canada is strategically located with centralized access to major transportation routes. Meticulous inventory management processes ensure a 99+% accuracy rate. This means faster shipping times and reduced transit costs for your valuable hardware. And our network of international stocking locations allows us to store and distribute your hardware efficiently across borders.

We provide a wide range of customizable services, including:

Inventory Management. Track and manage your inventory levels, ensuring you have the right hardware on hand when you need it.
Forward stocking locations. Through our partner network we position replacement parts close to where you need them to achieve same day turnaround
Order Fulfillment. Pick, pack, and ship your orders accurately and efficiently, whether it's a single unit or a large-scale deployment.
Empty box Fulfillment. We will ship a custom empty box to your customer so that they can ship their product to us for repair without it getting damaged during transit because of improper packaging
Advanced exchange You avoid costly on-site repairs or replacements, and your customers experience virtually no interruption in service
Reverse Logistics. Handle the return and disposal of your outdated or defective hardware, ensuring compliance with environmental regulations.
Packaging. We can manage and provide custom packaging to fit your requirements
Late Pickups & Early Deliveries. Work around your schedule to ensure a smooth logistics process.

Your Partner in Service Excellence

Our commitment to quality, accuracy, and customer service sets us apart. We're more than just a storage facility – we're your strategic partner in optimizing your supply chain.

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Call Center

Your brand's voice, elevated. Since customer support is critical for any hardware OEM, Memofix provides a comprehensive call center service tailored to your specific needs. We become the voice of your brand, delivering exceptional customer experiences and building lasting loyalty.

Memofix has the teams, processes, and tools to develop and implement a robust, multi-lingual call center solution. We act as your single point of contact, managing every aspect of the operation, from agent training to performance monitoring.

Why Choose Memofix for Call Center Services?

Expert Agents. Our agents are trained on your specific hardware products, ensuring accurate and efficient support for your customers.
Multi-Lingual Support. We offer support in multiple languages, expanding your reach and ensuring all your customers receive the assistance they need.
SLA Management. We rigorously track service level agreements (Service level agreements (SLAs), ensuring your customers receive timely and effective support.
Escalation Tracking. We have robust escalation procedures in place to handle complex issues and ensure customer satisfaction.
Customization. We tailor our call center services to your specific needs and brand guidelines, creating a seamless customer experience.

Seamless Integration, Data-Driven Insights

Our call center services seamlessly integrate with your existing systems, ensuring a smooth transition and minimizing disruptions. We also provide detailed reporting and analytics, giving you valuable insights into customer trends and satisfaction levels.

Your Partner in Customer Satisfaction

Memofix is committed to helping you build strong relationships with your customers. Our call center services are designed to enhance your brand reputation and foster customer loyalty.

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Program Management

When your project has many moving parts, Memofix's Gold Standard Program Management service is your compass. We streamline complexities, orchestrate seamless execution, and ensure your program stays on track from start to finish.

Every project is unique, so we work closely with you to understand your specific goals, constraints, and vision. Then, we leverage our extensive experience and resources to develop a customized program management solution that fits like a glove.

Why Choose Memofix for Program Management?

Process Rationalization. As your ISO 9001 certified partner, we have the processes, tools, and experience to bring efficiency, coordination, and control to your program.
SLA Management. Our transparent reporting tools give you real-time insights into your program's performance, ensuring all service level agreements (SLAs) are met and exceeded.
Cost Reduction. By outsourcing non-core operations to Memofix, you can free up valuable resources and focus on your core business, while we identify cost-saving opportunities throughout your program.
Single Point of Contact. Say goodbye to the headache of managing multiple vendors and stakeholders. With Memofix, you have one dedicated point of contact who oversees every aspect of your program, from planning and execution to reporting and analysis.

Our Full Suite of Services at Your Disposal

Memofix's Program Management service is backed by our comprehensive suite of capabilities, including field service, depot repair, advanced exchange, logistics, and more. This means we can seamlessly integrate all aspects of your program, ensuring a holistic and efficient solution.

Your Partner in Service Excellence

Your project's success is our top priority. We're committed to delivering results that exceed your expectations, on time and within budget.

Our Values

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Process

Our meticulously documented processes ensure maximum efficiency and risk redundancy for your custom solutions.

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Improvement

Continuous improvement is ingrained in everything we do. Our teams are dedicated to constantly pushing for better results for your business.

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Quality

Quality is at the core of everything we do. Detailed work instructions and effective SLA tracking enable us to consistently deliver the quality that makes us the Gold Standard.

Our Clients

Our clients are our core focus. We build holistic, process-driven solutions that adapt to your changing needs. By outsourcing your non-core IT functions to Memofix, you can concentrate on what you do best.

Our Team

Our dedicated team sets a high standard, ensuring we are where you need us, when you need us.