Contact Us | Memofix

OUR STORY

Find Out What Makes Memofix the Gold Standard

For over 35 years, Memofix has partnered with leading IT OEMs, setting the Gold Standard in comprehensive hardware service, repair, and logistics solutions. We're ready to help you streamline your operations, reduce costs, and enhance customer satisfaction.

Let's Talk About Your IT Needs

Our team is ready to discuss how we can tailor our services to meet your requirements. Whether you need field service, repair, or comprehensive program management, we're here to listen and provide solutions that drive your business forward.

Email Us:

info@memofix.com

Call Us:

1-888-677-5950

We'll respond promptly to your inquiry and schedule a personalized consultation to discuss
how we can help you achieve your goals.

Contact

How We Can Help

Expert Hardware Service & Repair:

Let us handle your hardware repair and maintenance, so your team can focus on what they do best – innovation.

Seamless Logistics & Program Management:

We ensure your IT logistics are handled smoothly, delivering results on time and with efficiency.

Data-Driven Excellence:

Use our advanced data analytics to gain insights, make better decisions, and drive continuous improvement.

White-Glove Service:

White-Glove Service: Experience a partnership built on trust, transparency, and a relentless commitment to your success.

We're eager to partner with you and achieve your IT service goals. Contact us today to get started

IT Professionals looking a a screen

Our Comprehensive Suite of Services

Memofix offers a full spectrum of IT service solutions designed to address the unique needs of OEMs and enterprises:

Field Service: Our nationwide network of certified technicians delivers fast, on-site hardware support. Our ISO 9001 certification guarantees high-quality service every time.

Depot Repair: Enjoy reliable and efficient repair services from our cutting-edge facilities and experienced technicians, with a global reach and quick turnaround.

Warehousing and Logistics: Our secure facility and network of international locations provide storage and distribution of your hardware, with customizable solutions to meet your specific needs.

Call Center: Deliver exceptional customer experiences with our comprehensive call center services, including expert agents, multi-lingual support, and customizable solutions.

Project/Program Management: Streamline complex projects with our Gold Standard Program Management service. We handle process rationalization, SLA management, cost reduction, and act as your single point of contact.

What Makes Memofix Your Ideal Partner

Managing IT complexities can pull you away from what you do best. Memofix is here to help. For over 35 years, we've enabled OEMs to focus on what they do best by expertly handling their IT needs.

Our deep expertise, honed over decades, means we understand the unique demands of the IT industry. We offer more than solutions – we design custom service programs tailored to your specific technology, customer base, and global reach. Whether you're a Tier 1 manufacturer or a specialized provider, we have the flexibility and capability to meet your needs.

What makes us different is our dedication to data-driven excellence and white-glove service. We track every detail, from serial numbers to repair times, ensuring our processes are always improving and delivering top-notch results. Our OEM-agnostic approach ensures we address your challenges with precision and care, no matter the brand.

Our partnership goes beyond just service. We become an extension of your team, representing your brand with professionalism and commitment. We take care of the complexities, allowing you to concentrate on growing your business.

FAQ

What types of businesses does Memofix typically serve?

Memofix primarily serves Original Equipment Manufacturers (OEMs) and enterprises with specialized IT hardware needs across various industries and sizes.

What kinds of hardware can Memofix service?

Memofix can service a wide range of hardware, including:

Servers
Digital signage
PCs and printers
Smart lockers
Custom hardware

What sets Memofix apart from other IT service providers?

Memofix stands out for our ability to develop customized service models that adapt to existing systems, certified quality under ISO 9001, and 24/7 worldwide support network.

In which countries or regions does Memofix operate?

Memofix has a strong presence in Canada, with 11 global locations and a network of over 3,500 partners worldwide, allowing us to deliver seamless service across the globe.

What specific IT services does Memofix offer?

We offer a wide range of IT services including break fix field service, installation services and related project management, IT asset disposal, depot repair, warehousing & logistics, program management, and call center support. WE can wrap these services into your choise of customer service model, be it advanced exchange, repair and return, fulfillment and destroy in field, empty box, etc.

Can Memofix develop a custom IT solution for my business?

Yes, Memofix specializes in developing IT solutions tailored to the unique needs of each business, avoiding one-size-fits-all approaches.

Does Memofix provide ongoing support after implementing a solution?

Absolutely. Memofix is committed to your success, providing ongoing support, monitoring, and continuous improvement even after your solution is implemented.

How does Memofix ensure the quality of service from its partners?

Memofix carefully selects its partners, choosing only those who share our dedication to operational excellence and high-quality service.We also continuously monitor them through reporting and continuous grading of their work.

If I have multiple locations, can Memofix support them all?

Yes, Memofix's global reach and network of partners allows us to provide consistent, high-quality service to all your locations, regardless of where they are in the world.

What do your services cost?

The cost of Memofix services varies depending on the specific services you need and the size and complexity of your project. However, Memofix is committed to providing competitive pricing and value for your money.

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