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Phone: 1-888-677-5950     |     Email:  info@memofix.com

OUR STORY

35 years of
Gold Standard Service.

 

Memofix has been the trusted partner of leading IT OEMs for over three decades. Our longevity in this dynamic and ever-changing field is a testament to our commitment to excellence and our deep understanding of the unique hardware challenges OEMs and enterprises face.

 

We've earned our reputation as the Gold Standard by consistently delivering exceptional service that goes beyond simply fixing hardware. We know the IT sales channel inside out, understand the complexities of product lifecycles, and recognize the critical role of every customer interaction. Our expertise lets us predict potential issues and develop proactive solutions that protect your brand and make your customers happy.

 

Our Core Services

 

 

 

Learn More About Our Services

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Data-Driven to the Core

Data is the foundation of everything we do. By carefully monitoring every aspect of our operations, we identify inefficiencies, optimize processes, and ensure your service program performs at its peak. Data-driven decisions lead to better outcomes, helping us continually improve and consistently exceed expectations.
 

A Commitment to Excellence

Our disciplined service approach means every step is carried out with care and efficiency. We use detailed work instructions, enforce strict quality checks, and encourage continuous improvement throughout our team. This dedication ensures our field service technicians provide consistent, Gold Standard service wherever you need us.
 

Your Partner, Not Just a Provider

Exceptional service is more than just fixing hardware. We focus on clear, timely communication, keeping you and your customers in the loop for an outstanding experience. Our core value is customer satisfaction, driving us to be not just a service provider but a trusted partner dedicated to your success.
 

In Pursuit of Perfection

Complacency isn't in our vocabulary. Our culture of continuous improvement is deeply ingrained in everything we do. We're always exploring new technologies, refining our processes, and encouraging our team to find and find better, smarter ways of working. This dedication to excellence keeps us ahead of the game and ensures we remain the Gold Standard in IT services.

Seamless Service, Worldwide

 

Your customers are everywhere, and your service should be, too. That’s why Memofix has built a network of trusted partners around the world.

 

Our teams work seamlessly with these partners to deliver consistent, high-quality service, no matter where your customers are. We handle the complexities of international logistics, customs, and language barriers, so you can focus on growing your business.

 

From North America to Europe, Asia, and beyond, Memofix is there for you. We offer on-site support, remote diagnostics, and quick parts replacement, anytime, anywhere. Our global presence is more than just convenient – it’s a strategic edge that helps you expand with confidence.

 

With Memofix as your global partner, you can rest assured that your customers will receive the same exceptional service, no matter where they are in the world. We're committed to upholding the Gold Standard in every corner of the globe, ensuring that your brand reputation remains impeccable.

 

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Our Values

 

 

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Process

 

Our well-documented processes ensure maximum efficiency and minimize redundancy for your custom solutions.

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Improvement

 

Improvement is in our DNA. Our teams work tirelessly to achieve better results for your business.

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Quality

 

Quality is our Gold Standard. We follow detailed instructions and track our performance to consistently deliver the best.

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Our Clients

 

Our clients are our core focus. We build holistic, process-driven solutions that adapt to your changing needs. By outsourcing your non-core IT functions to Memofix, you can concentrate on what you do best. 

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Our Team

 

Our dedicated team sets a high standard, ensuring we are where you need us, when you need us.

 

 

 

FAQ

 

What types of businesses does Memofix typically serve?

Memofix primarily serves Original Equipment Manufacturers (OEMs) and enterprises with specialized IT hardware needs across various industries and sizes.

 

What kinds of hardware can Memofix service?

Memofix can service a wide range of hardware, including:

  • Servers
  • Digital signage
  • PCs and printers
  • Smart lockers
  • Custom hardware

 

What sets Memofix apart from other IT service providers?

Memofix stands out for our ability to develop customized service models that adapt to existing systems, certified quality under ISO 9001, and 24/7 worldwide support network.

 

In which countries or regions does Memofix operate?

Memofix has a strong presence in Canada, with 11 global locations and a network of over 3,500 partners worldwide, allowing us to deliver seamless service across the globe.

 

What specific IT services does Memofix offer?

We offer a wide range of IT services including break fix field service, installation services and related project management, IT asset disposal, depot repair,  warehousing & logistics, program management, and call center support. WE can wrap these services into your choise of customer service model, be it advanced exchange, repair and return, fulfillment and destroy in field, empty box, etc.

 

Can Memofix develop a custom IT solution for my business?

Yes, Memofix specializes in developing IT solutions tailored to the unique needs of each business, avoiding one-size-fits-all approaches.

 

Does Memofix provide ongoing support after implementing a solution?

Absolutely. Memofix is committed to your success, providing ongoing support, monitoring, and continuous improvement even after your solution is implemented.

 

How does Memofix ensure the quality of service from its partners?

Memofix carefully selects its partners, choosing only those who share our dedication to operational excellence and high-quality service.We also continuously monitor them through reporting  and continuous grading of their work.

 

If I have multiple locations, can Memofix support them all?

Yes, Memofix's global reach and network of partners allows us to provide consistent, high-quality service to all your locations, regardless of where they are in the world.

 

What do your services cost?

The cost of Memofix services varies depending on the specific services you need and the size and complexity of your project. However, Memofix is committed to providing competitive pricing and value for your money.

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