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The IT landscape is complex. Managing hardware service, repairs, and logistics can feel like an endless drain on your resources – time, money, and focus. Yet, these elements are critical to your customers' experience and your brand's reputation.
For 35 years, we've empowered OEMs and enterprises to focus on what they do best by expertly managing the complexities of their IT hardware service program.
Our IT hardware solutions help you:
Focus on Your Core Strengths. We handle the intricacies of IT service so you can dedicate your resources to innovation and growth.
Streamline Your Operations. Our comprehensive solutions optimize your processes and reduce overhead.
Elevate Customer Experience. Our data-driven approach ensures prompt, efficient, high-quality service for your customers.
Drive Business Growth. By offloading non-core tasks, you free up resources to invest in initiatives that boost your bottom line.
What Sets Memofix Apart:
Proven Expertise. 35 years of experience with top OEMs and enterprises, understanding the IT industry's unique demands.
Data-Driven Excellence. We track every detail to continuously refine our processes and deliver superior results.
White-Glove Service. We prioritize clear communication, transparency, and exceeding your expectations.
OEM Agnostic: We solve your IT challenges, regardless of the brand.
Holistic (adj.) – from the Greek word "holos" meaning "whole," this approach considers all aspects of a system as interconnected and interdependent, understanding that all parts contribute to the overall success of the whole.
Every part of your IT infrastructure is interconnected. We take a holistic 360° approach, considering every aspect of your IT ecosystem to develop solutions that drive your success.
Off-the-shelf IT service programs rarely fit the complexities of your business. Memofix develops custom solutions tailored to your specific technology, customer base, and global footprint.
No Two Companies Are Alike. Whether you're a Tier 1 manufacturer or a niche provider of high-performance servers, your service needs are distinct. We take the time to understand your unique challenges and goals.
Technology is Ever Evolving. Today's cutting-edge technology is tomorrow's legacy hardware. We stay on top of the latest advancements, ensuring our service solutions remain relevant and effective for your specific products.
Your Customers Matter. The way you serve your customers defines your brand. We collaborate with you to create service experiences that align with your brand promise, enhancing customer loyalty and satisfaction.
We continuously monitor and refine your service program, adapting to changes in your business and the broader IT landscape.
Our trusted network of national and global partners enables us to deliver seamless support to your customers, regardless of location. Whether you're a Tier 1 giant or a specialized OEM, we scale our services to meet your unique needs.
Whether your customers are in New York, Tokyo, or Sydney, Memofix has you covered.
Our meticulously documented processes ensure maximum efficiency and risk redundancy for your custom solutions.
Continuous improvement is ingrained in everything we do. Our teams are dedicated to constantly pushing for better results for your business.
Quality is at the core of everything we do. Detailed work instructions and effective SLA tracking enable us to consistently deliver the quality that makes us the Gold Standard.
Our clients are our core focus. We build holistic, process-driven solutions that adapt to your changing needs. By outsourcing your non-core IT functions to Memofix, you can concentrate on what you do best.
Our dedicated team sets a high standard, ensuring we are where you need us, when you need us.
What types of businesses does Memofix typically serve?
Memofix primarily serves Original Equipment Manufacturers (OEMs) and enterprises with specialized IT hardware needs across various industries and sizes.
What kinds of hardware can Memofix service?
Memofix can service a wide range of hardware, including:
What sets Memofix apart from other IT service providers?
Memofix stands out for our ability to develop customized service models that adapt to existing systems, certified quality under ISO 9001, and 24/7 worldwide support network.
In which countries or regions does Memofix operate?
Memofix has a strong presence in Canada, with 11 global locations and a network of over 3,500 partners worldwide, allowing us to deliver seamless service across the globe.
What specific IT services does Memofix offer?
We offer a wide range of IT services including break fix field service, installation services and related project management, IT asset disposal, depot repair, warehousing & logistics, program management, and call center support. WE can wrap these services into your choise of customer service model, be it advanced exchange, repair and return, fulfillment and destroy in field, empty box, etc.
Can Memofix develop a custom IT solution for my business?
Yes, Memofix specializes in developing IT solutions tailored to the unique needs of each business, avoiding one-size-fits-all approaches.
Does Memofix provide ongoing support after implementing a solution?
Absolutely. Memofix is committed to your success, providing ongoing support, monitoring, and continuous improvement even after your solution is implemented.
How does Memofix ensure the quality of service from its partners?
Memofix carefully selects its partners, choosing only those who share our dedication to operational excellence and high-quality service.We also continuously monitor them through reporting and continuous grading of their work.
If I have multiple locations, can Memofix support them all?
Yes, Memofix's global reach and network of partners allows us to provide consistent, high-quality service to all your locations, regardless of where they are in the world.
What do your services cost?
The cost of Memofix services varies depending on the specific services you need and the size and complexity of your project. However, Memofix is committed to providing competitive pricing and value for your money.
